HomePrint defects (blurry, incorrect colors, misprints due to our error) Damaged items received Wrong items shipped Customer-submitted artwork errors (spelling, design, low-resolution files) Change of mind after production has started Incorrect sizes or quantities ordered
REFUND POLICY
At SignLabz, we stand behind the quality of our products. If there is a defect or error on our part, we will reprint or refund your order at no cost.
Eligible for Refund/Reprint:
Not Eligible for Refund:
How to Request:
Email info@signlabz.ca within 7 days of receiving your order with your order number and photos of the issue. We will respond within 1–2 business days.
Custom orders are made-to-order and non-refundable unless there is a production defect.